Reptile Room

I am absolutely thrilled to write this review, as I cannot begin to express my gratitude adequately. First and foremost, a heartfelt thank you goes out to Aron and his exceptional staff for guiding me through the process of caring for my very first tortoises! Their assistance went above and beyond, as they tirelessly addressed the issues I encountered and provided unwavering support and understanding throughout. I must emphasize that I have never experienced such exceptional customer support before. Aron and his team not only resolved my concerns but also exceeded my expectations by offering additional care and knowledge that I hadn't even asked for. Their expertise and dedication truly impressed me. This review serves as a heartfelt token of appreciation to Aron and his remarkable staff. Their kindness and support made all the difference in my journey of becoming a responsible tortoise owner. I am forever grateful for their help and will gladly recommend their services to anyone seeking genuine care and guidance. Once again, thank you, Aron and team, for being the epitome of kindness and support in the world of customer service.

My son has been waiting and prepping for a pet snake for a few months. We went to Petco to get the cage but the staff had no clue and no help, nice but looked at us crazy for wanting info. Reptile Room is Soo much more helpful than a bigger dept. I don't even like snakes that much, but almost brought home a rescue snake too! Thank you! Our sweet Eve could not travel with us, they have taken very good care of her!!!

I think saying that you take surrenders and rescues defeats the purpose if you don’t take animals that have issues.I understand needing to watch out for your other animals, but maybe listen to the entire health history before telling somebody no. I have a bearded dragon she’s calcium deficient because she produces a lot of eggs but her body can’t keep up with the production. And we can’t afford to keep buying the calcium she needs from the vet. Once she receives that calcium, she’s perfectly fine. The reason I want to surrender her is because that medicine is very costly. And I think it’s unfortunate because I’m not happy to have to resort to this, but I want her to live nobody wants to watch their pet die.

Please don't support this place. It's infamous for a reason (despite the shockingly high rating on Google). I really wanted to like this place; the drive from my house isn't long, and the architecture looks great, but I just can't after seeing what I saw. Animals are seriously neglected, seemingly for weeks or even months at a time (water bowls don't get that moldy in just a week.) They were either lethargic or desperately trying to escape. Adults are inappropriately kept together. Enclosures are tiny with no enrichment, and sometimes no hides. Avoid this place. Most others recommended East Bay Vivarium, though I haven't been there myself.

Despite the 4.5 star rating, I came to check this place out after reading all the bad reviews and they’re right. The Bearded Dragons, Ackie Monitors, Uromastyxs and Frilled Dragons had lights on which is important for their health but some of the other tanks were not on. There were two massive tanks full of Russian Tortoises, one had a Red Foot Tortoise in there with them which is bad to mix two different species because they carry different types of disease, bacteria and parasites. The other Russian Tortoises in the other tank all looked dead. None of tanks had hides and were small.

This is an absolute gem in this town. I was absolutely surprised that such a specialized store exists in town and in such a nice location. The building is incredible, all made of glass. Inside you get a lot of supplies, reptile food and a vast selection of reptiles, snakes, dragons, chameleons, and arachnid. The staff is the most kind and knowledgeable. Incredible place.